Do you have questions? We have answers!
order
Where can I view my order status?
After receipt of your order you will receive an order confirmation by e-mail. As soon as there is a change in the status of your order, you will also be notified by us in this way. As a subscriber to our WhatsUp newsroom on WhatsApp, you will also receive notifications via WhatsApp.
How can I change/cancel my order?
If you would like to change or cancel an order you have already placed, please contact our customer support team directly: support@metallbude.de
How do I receive the gift voucher?
As soon as we have received your payment, you will receive an e-mail from us containing the voucher code.
How can I register a return?
If the 14-day warranty period has not yet expired, you can return the product to us undamaged in its original packaging. The shipping costs will not be refunded. To receive the return label, log into your customer account with your access data and request the return shipment for the desired product.
How can I report a complaint?
Is your item defective or damaged? We are really sorry about that. To make a complaint about your order or part of it, please contact our customer service: support@metallbude.de
What payment methods are available?
We offer the following payment methods: Credit card, PayPal, invoice with Klarna, ApplePay, GooglePay, ShopPay and Sofortüberweisung.
Shipping & delivery
What are the delivery times?
The delivery time is currently 3-5 working days and may vary due to public holidays, the turn of the year, etc.ä. delay. For bulky goods and forwarding items, please allow 5-8 working days. In the case of a special size order, the delivery time can be up to 12 weeks.
Why are the delivery times so long?
Our furniture and home accessories are designer products, not mass-produced. We attach great importance to robust materials, high-quality welded seams and easy-care coatings. In short: quality. And quality takes time. In return, you can enjoy long-lasting products.
Which countries are supplied?
Apart from Germany, we ship to Belgium, the Czech Republic, Denmark, France, Luxembourg, the Netherlands, Hungary, Ireland, Italy, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Austria and Poland.
How high are the shipping costs?
Shipping costs of 5.95 euros apply within Germany. With shipping, the costs amount to 35.00 euros.We ship with GLS, DHL or a forwarding agent.
Shipping costs Austria: from 10.95 euros
Shipping costs Switzerland: from 35 euros
Products
How are the clothes rails & towel rails fitted?
1. Pre-drill a hole in the wall or ceiling. A suitable drill bit should be used for concrete, wood or plasterboard.
2. Insert the universal plugs supplied into the holes. The plugs are only suitable for concrete. If you have a wooden or plasterboard ceiling, there are special dowels available from DIY stores.
3. Screw on the supplied fastening bolts with the large screws. Pay attention to the position of the small holes in the bolts - they should point in one direction.
4. Place the rod on the bolts and screw the small grub screws into the large ones with a little pressure.
Note: Due to the long lever, slight swaying is physically given and therefore normal.
How long does it take to fit clothes rails or towel rails?
In an Instagram survey, 60 percent of the followers who took part stated that it took them less than half an hour to assemble.
Are the coffee and side tables also suitable for outdoors?
No, our coffee and side tables are not suitable for outdoor use.
Are the wooden tabletops interchangeable?
While the frame of our coffee tables is completely welded together, the wooden tops are simply screwed to it so that the table top can be replaced independently if necessary.
Are the dog bowls dishwasher-safe?
No, our dog bowls are not dishwasher-safe.
Is the KORSINA cradle TÜV-tested?
Our KORSINA cradle has been tested and certified by TÜV Rheinland for safety and harmful substances.
How stable is the KORSINA cradle?
Our KORSINA baby cradle is fully welded together and therefore does not require any screws or bolts.ä. It is delivered fully assembled and can be set up immediately. Thanks to the high-quality welded seams, the cradle is very stable and cannot fall apart.
As with any other baby cradle, it is recommended that a baby should only be placed in it up to the age of around 6 months, as from this point onwards the child can already turn over or lie down independently. can be set up.
How much weight can the RUBI clothes rail hold?
Our RUBI clothes rail can hold around 30 kilograms. The specified weight should not be exceeded.
How much weight can the PALO coat hook withstand?
Our PALO coat hook lasts approx. 7.5 kilograms. The specified weight should not be exceeded.
How much weight can the leather S-hook withstand?
Our leather S-hook lasts about 7.5 kilograms. The specified weight should not be exceeded.
How much weight can the TENSI towel rail withstand?
Our TENSI towel rail can withstand around 30 kilograms. The specified weight should not be exceeded.
How much weight can the NEVA shoe rack hold?
Our NEVA shoe rack can withstand around 90 kilograms. The specified weight should not be exceeded.
Care of metal furniture
How do I look after my metal products from <tc>Metallbude</tc> properly?
Metal furniture is popular because it is robust, durable and aesthetically pleasing. However, to keep them in top condition and preserve their beauty, proper care is crucial. Find outhere how to properly care for your metal products from
